SHIPPING, RETURN, AND WARRANTY POLICY

 

SHIPPING CHARGES:

Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service specified.

 

All shipments are F.O.B. shipping point.  Shipping method is determined by the size and weight of each item.  Items of differing size and weight may ship independently, by different methods, even if ordered together.  Most items will be sent UPS.  Items that are too large or too heavy may be delivered by other means or considered undeliverable for the order.  For businesses in Louisiana, orders may be delivered by our fleet with no added delivery charge.  A minimum of $100 must be ordered for our truck to take the delivery. 

 

Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using the carrier of our choice.  Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders.  Any extra charges incurred for additional services, such as customer’s carrier or special handling by the carrier, must be paid by the consignee.  Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid.  Title and risk of loss pass to the customer upon tender of shipment to the carrier.  In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government.

 

TRANSIT TIME:

When you place an order, we will estimate shipping and delivery dates on the availability of your items and the shipping options you choose.

  • UPS Ground:  3 – 8 Business Days
  • UPS Second Day:  2 Business Days
  • Our Truck:  1 – 5 Business Days

 

RETURN POLICY:

If you are not satisfied with a product, contact us within 30 days of receipt.  A refund will be arranged excluding freight charges upon inspection.  Special order and non-stockable items cannot be returned.  Returned merchandise must be shipped in original packaging, freight, prepaid, unused, and in resalable condition and may be subject to 15% restocking fee.  BEFORE returning product, call (800) 749-3840 or 504-394-9840 for a Return Merchandise Authorization (RMA) number.  A & L Sales inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.  All returns require an RMA number. 

 

When requesting an RMA, please have the following information on hand:

  • Customer name
  • Invoice number
  • Item code (for item to be returned)
  • Reason for return

 

Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables, etc.  A & L Sales reserves the right to authorize product returns after 30 days has passed from the invoice date.  If the product is accepted after this period, it is subject to a 15% restocking fee.  The remainder may be refunded or a credit will be issued towards a future purchase at A & L Sales discretion.

 

LIMITED LIABILITY AND WARRANTY:

For all returns, shipping and handling charges are non-refundable.  The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced.

 

In no event shall A & L Sales or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.  Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Except as specifically set forth herein A & L Sales makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples.  Some states do not allow limitations on implied warranties so these limitations may not apply to you.  The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.